Terms And Conditions

Terms and Conditions of Sale for Products Purchased on the Al-Haq Thobes Website

Please read these terms and conditions carefully before placing an order on the Al-Haq Thobes website. By placing an order, you agree to be bound by these terms and conditions.

By registering with Al-Haq Thobes, you confirm that you are at least 16 years of age and that all information and details provided are your correct, current, and complete details. You agree that you will not use the website for criminal, fraudulent, or illegal activity or in any manner that would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict, or terminate your access to the website at any time without notice. 

GENERAL

For full delivery details, please visit our Shipping section.
If you need to return an item for any reason, please check our Return Policy section.
Al-Haq Thobes does not sell any fakes or copies.

ORDERS

All prices listed in GBP (£) include VAT. Al-Haq Thobes does not operate a price-matching policy.
Any orders placed by you will be treated as an offer to purchase the goods or services from us, and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card, or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the latter.

The price of a product shall be as stated on the website at the time you place your order, except in the case of obvious error. If we discover an error in the price of a product you have ordered and are unable to supply that item to you at that price, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned but we will advise you of this.
We may not be able to accept your order if the product you ordered is out of stock or discontinued or if there is a problem with the authorization of payment on your credit card. In any of these instances, our Customer Service team will contact you. Al-Haq Thobes reserves the right to cancel or refuse orders at any time and restrict quantities of certain items.

We will take all reasonable care, as far it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the website.

DELIVERY

For more shipping information, please check out the Shipping section.
We process orders Mon-Fri 7am-4pm, excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Express delivery orders received after Friday 2pm will be processed on the next working day (Monday).

If Al-Haq Thobes is unable to fulfil part or all of your order due to stock becoming unavailable, we will refund your payment for those items. Al-Haq Thobes will not be obliged to offer any additional compensation in any form for disappointment suffered.
During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods/busy periods (e.g. Ramadan and Eid), deliveries may take a little longer than anticipated. 

Al-Haq Thobes is committed to providing our customers with the best possible online shopping experience. Please read these terms and conditions carefully before using our website. By using our website, you agree to these terms and conditions in full. If you do not agree to these terms and conditions, please do not use our website.

ORDERS

All orders placed on our website are subject to availability and acceptance by Al-Haq Thobes. Once you have placed an order with us, you will receive a confirmation email detailing your order and estimated delivery times.

In some circumstances, there may be delays in order processing and delivery estimates. We will keep our customers informed of any delays and amend delivery estimates accordingly. We advise all our customers to plan their orders with plenty of time to avoid disappointment.

During Stock Takes, there may be a slight delay in order processing, but orders will still be delivered within advertised delivery times.

Once delivery has been made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery. If you receive a damaged or faulty product, please contact our Customer Service team immediately at support@alhaqthobes.com and we will arrange for a replacement or a refund.

RETURNS/EXCHANGES

Al-Haq Thobes offers a 7-day exchange policy for all products purchased on our website, as long as the item is in its original packaging and accompanied by proof of purchase.

To initiate an exchange, please email support@alhaqthobes.com with the subject 'Exchange' and include your order number, name, and the reason for the return.

The customer is responsible for the shipping costs of Exchanged items.

For further info please refer to our Refunds/Returns page

CANCELLATIONS

If you wish to cancel your order before we ship it, please contact our Customer Service team immediately by emailing support@alhaqthobes.com

Once an order has been shipped, it cannot be cancelled.

PRIVACY

Al-Haq Thobes respects your privacy and only collects the information necessary to facilitate the delivery of our product to our customers and to assure the best possible online shopping experience. All information is kept confidential and secure.

For more information on our privacy policy, please visit our Privacy Policy section.

COOKIES

Al-Haq Thobes uses cookies on our website to provide personalised features and to improve your shopping experience. Our cookies do not store personal information such as your name, address, telephone number, or email address.

For more information on our cookie policy, please visit our Privacy Policy section.

CHANGES TO TERMS & CONDITIONS

Al-Haq Thobes reserves the right to amend these terms and conditions at any time. If there are any significant amendments, we will notify you by email with a link to the new wording.

CONTACT US

If you have any questions or concerns regarding these terms and conditions, please contact us at support@alhaqthobes.com

 

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