AL-HAQ THOBES POLICY

Jazakallah'khair for choosing AL-HAQ THOBES. We're dedicated to your satisfaction and have outlined our exchange policy for your convenience.

CUSTOMERS ARE RESPONSIBLE FOR THE POSTAGE COSTS ASSOCIATED WITH RETURNS & EXCHANGES

Eligibility

1. You have 14 days from the delivery date to request a return or an exchange.
2. Items must be unused, unworn, and in their original packaging.
3. Exchanges are only accepted for sizing issues.

Process

1. Initiate the Request: Contact us at support@alhaqthobes.com within the 14-day window to initiate a return or exchange.
2. Approval: Wait for the return or exchange to be accepted. Once accepted, you will receive the returns address.
3. Shipping the Item: Ship the item within 3 days of receiving approval; otherwise, the request will be rejected.
4. Postage Receipt: Send a picture of the postage receipt to support@alhaqthobes.com.
5. Include Packing Slip: Please ensure the packing slip is included in the return package.

 Non-Refundable

1. Gift cards are non-refundable.

Damaged Items

Contact us immediately at support@alhaqthobes.com with photos of any damaged items.

Contact

For any questions, reach out to our customer service at support@alhaqthobes.com or via Instagram @Alhaqthobes

 

AL-HAQ THOBES LTD
3 WILLOWDALE AVENUE, SK83SU

15707503